Customer relationship management (CRM) systems can serve as a foundational “Engagement Source of Truth” and provide invaluable tools for health systems to accelerate patient engagement, enhance patient experience, and develop a concierge level of service and a revolutionary new way to interact with their health consumers. As early adopters of CRM platforms for healthcare, our team has extensive knowledge of how to leverage CRM capabilities to provide the foundation for an unparalleled health consumer experience, engagement insights, and operations management decision support.
Our H-CRM acts as infrastructure building an array of experience enhancing solutions and features, as well as for tracking how consumer use and engage with those solutions. We deploy a WebAPI that allows us to quickly integrate curated solutions from other vendors, and to instrument user activities as a means of better understanding your consumers. Our engagement ecosystem is architected for scalability, security, privacy, and a harmonized and branded consumer experience through a single secure entry point: a “Digital Front Door.”