- Healthcare’s culture is shifting from one of treatment to one of prevention- placing consumers at the center of the healthcare universe.
- Unlike other consumerized industries, Healthcare is delivered within the context of a community and along points in consumers’ lives. A successful healthcare brand must therefore be built upon empathy.
- Data-driven, personalized engagement is the means by which providers will establish competitive advantage.
Consumerization and Engagement
LEARN ABOUT OUR CONSUMERIZATION AND ENGAGEMENT OFFERINGS
Consumerization and Engagement Strategy
Intraprise Health’s Mobile Wayfinding - Helps Patients Easily Navigate Through Hospital Campuses
Navigating a medical center is often the first interaction visitors have with your health system. Our innovative photo-landmark- based mobile wayfinding solution gives visitors a WOW factor not found in competing offerings. By presenting directions in the most cognitively friendly manner, our app lowers patient anxiety and improves consumer experience, all while promoting your brand and decreasing no shows and last-minute cancellations.
Intraprise Health’s Wayfinding is a powerful mobile wayfinding app with a simple, easy to follow user interface that makes an outsized difference in improving the health consumer’s experience.
- More intuitive – photos with landmarks are simply easier to follow than blue dot solutions.
- Rather than wrestle with maps and plans of complex facilities, users follow visual landmarks laid out in step-by-step photos – seeing is indeed believing.
- Always available, even in poorly connected locations, our wayfinding app requires no network connection of any kind to operate (no Wi-Fi, 3G, 4G or other).
- Photo landmark navigation is faster to implement than other wayfinding solutions.
- There are no beacons or other complicated hardware to install.
- We implement your wayfinding solution with virtually no resource commitment from your team – our solution is completely turnkey.
Uniquely effective and based on scientific research, Intraprise Health’s Wayfinding
- Offers visual landmarks for each pathway through “street-view” like photographic imagery – but indoors!
- Combines photos with simple schematic direction and easy-to-follow text-based direction and arrows.
- Allows users to navigate from photo to photo at their own pace – fast or slow.
- Communicates to everyone who enters the hospital that your facility is organized, professional, and, innovative.
- Puts your patients and guests at ease quickly.
- Supports multiple languages.
- Can be configured for kiosks, information desks, security teams, clinical staff and administration – users can scan QR codes to load wayfinding pathways or receive links to pathways in emails or texts.
- Because the photos in our app can be easily replaced or added if your facility changes, our solution is more affordable than traditional wayfinding solutions.
- Our solution never requires any networking or hardware infrastructure upgrades – there are no electronic components to maintain and support.
Increase Patient Engagement
Intraprise Health contextualizes wayfinding within a patient’s journey by incorporating appointment reminders via text or app notification. Our Wayfinding is one of many tools to bring true personalized patient engagement as part of a comprehensive mobile digital health strategy.
We recognize the road to consumerization in healthcare is paved with overlapping features from vendors offering point solutions. Our team harnesses many hundreds of person-years of healthcare IT experience to offer strategic advisory services for curating and orchestrating your engagement ecosystems into a structured, cohesive “Digital Front Door” characterized by personalization.
Read more about the research behind the efficacy of photo landmark navigation.
HCRM / Engagement Platform
Customer relationship management (CRM) systems can serve as a foundational “Engagement Source of Truth” and provide invaluable tools for health systems to accelerate patient engagement, enhance patient experience, and develop a concierge level of service and a revolutionary new way to interact with their health consumers. As early adopters of CRM platforms for healthcare, our team has extensive knowledge of how to leverage CRM capabilities to provide the foundation for an unparalleled health consumer experience, engagement insights, and operations management decision support.
Our H-CRM acts as infrastructure building an array of experience enhancing solutions and features, as well as for tracking how consumer use and engage with those solutions. We deploy a WebAPI that allows us to quickly integrate curated solutions from other vendors, and to instrument user activities as a means of better understanding your consumers. Our engagement ecosystem is architected for scalability, security, privacy, and a harmonized and branded consumer experience through a single secure entry point: a “Digital Front Door.”
Digital Front Door
Intraprise Health creates a branded, consumer facing “Digital Front Door,” which acts as the consumer entry point into a health system. Built upon an H-CRM infrastructure, these front doors can be available through a native mobile application or an omni-channel integration, which ensures any consumer can access the same entry point from any digital platform.
Your Digital Front Door can support both anonymous and authenticated users, in order to drive easy adoption, while driving best practices for identity management so authenticated users can access their patient portal and application features with a single log-on.
A front door provides access to portal features and can include an array of experience enhancing features such as booking appointments, contextualized menus of options based on geolocation, get-in-line at Urgent Care, and many more.
Intraprise Health also provides Adoption, Curation, Orchestration, and Execution services for all our solutions and is committed to developing and evolving a unique consumerization strategy based on the analytics of the data generated from our technologies. We can provide ongoing support, including KPI reporting, driving adoption of our solutions, and developing an ongoing strategy to continue to define future initiatives to improve your organization’s digital patient engagement strategies.
Intraprise Health offers a solution called Care Navigator that automates and scales care coordination with the staff-patient relationship as its central focus. The platform enables robust “edge” interactions between care team members and forges a bond of shared accountability to improve outcomes while managing the costs of care. Our Care Navigator solutions leverage customer relationship management technology to record patient encounters, both for clearer reimbursement as well as improved communication within the health system.
Care Navigator™ is a cloud-based platform that places the care coordinator and patient/client relationship as its central focus, enabling robust “edge” interactions between clinical and non-clinical care team members.
The platform helps automate and scale care coordination, clinical care management, patient engagement and community-based services across the entire network of services.
Over Twenty Six Thousand
Consumer Engagement App Installs
30-day readmission for patients using our platform
One Hundred Fifty Two Percent
Urgent Care Patient Volume Increase